Global social media

Julkaistu 22.04.2018.

In recent years, social media (SM) has attracted considerable attention and interest among organizations and academics. The emergence of SM has remarkably changed how people, companies and organizations communicate and interact.

Social media provides a new channel, where organizations and can create, share and maintain communication and activities with their employees, peers, customers, partners and other stakeholders. It has opened a wide range of new challenges and opportunities and created new business models that challenges traditional ways to do business. Social media solutions include tremendous amount of user-generated information, which may help organizations and academics better understand the behavior of billions of people. For individuals, SM platforms provide virtual places for social communication and personal career building.

Social media can be seen as a hybrid that springs from mixed technology and media origins that enable instantaneous, real-time communications, and uses multi-media and numerous delivery platforms with global reach capabilities. Even though there are several definitions what SM is, and discussions what it is not, there is no universally agreed definition and no standard typology of social media platforms upon which everyone agrees. Social media is constantly evolving, and new media types, platforms and applications occur in a rapid pace. Social media platforms and applications may have many different functions or features, and borders between different media types are blurring.

Social media penetration worldwide is increasing fast. Every day thousands new users start to use various platforms and applications. An increasing number of active users and a widening age category of social media attracts all kind of people to use SM more. One key driver for the use of SM is the paradigm shift from a company-centric logic to a consumer-centric logic. Customers all over the world are using all kinds of internet based solutions (e.g. messengers, chats and social media) to discuss online about products, services and companies. Before, marketers led the discussion on products and services, today, customers are leading the discussion. Especially younger age groups are used to utilize all kinds of internet based solutions, including social media. This new generation of “digital natives” or “generation Y” has significant technical knowledge and they are willing to engage online.

International social media

Companies operating in international environment are increasingly paying attention to online platforms to better understand customer behaviors, needs and values. All sizes of firms are starting to add social media in their strategy since it enables firms to reach potential clients globally and increase their international presence. SM is not simply a new marketing or sales channel, but rather, it is radically changing business practices and the role of the firm. For example, companies may use SM to develop and strengthen mutual dependencies with their clients and other stakeholders as well as identify tacit knowledge and convert it into better solutions. In addition to marketing, sales and retailing activities, companies may use social media for research, human resource and decision-making purposes. SM solutions provide new business models and ways to do business. Social media platforms are internet based standardized applications and thus they have global reach. Usually, solutions have the same functions no matter in which country they are used. Increasing use of internet and mobile devices facilitate the use of social media applications all over the world. In addition, SM platforms enable individuals to create and share information by their own participation, which increases interactions between individuals and organizations across borders.

Increasingly more and more social media solutions are used by mobile devices such as smartphones and tablets, and it seems that social media solutions are shifting strongly towards mobile platforms. Pew Research Center (USA) calculate that for most of the people a mobile device will be the primary internet connection terminal device by 2020. So, in the near future, the use of mobile SM will grow drastically. In addition, the rising penetration of mobile devices and social media in emerging countries may offer considerable business opportunities for companies. Mobile social media provide a low-cost market presence in international markets.

Matti Saari
Doctoral student
International Business/Marketing



Social Media and Accessibility

Kirjoittanut Jaana Halin 24.04.2018 21:48:38

Thank you for your writing. This is very interesting and current topic. One thing often neglected in websites and mobile applications is accessibility.

DIRECTIVE (EU) 2016/2102 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies aims to ensure that all the websites and mobile applications of public sector bodies are made more accessible on the basis of common accessibility requirements. Finnish accessibility legislation is planned to be active on first of September 2018.

Are you taking this topic under investigation in your thesis?

Social Media: Chatbots

Kirjoittanut Lina Maria Fernández Gualdron 02.05.2018 14:02:24

It is a definitely a trending topic and very interesting. Companies can not deny the importance of Social media has in people's behaviour. The instantaneous connection and the widespread access to the Internet have conditioned us to want things now and thigs we weren't able to acquire before.

From many applications I have found chatbots to be really interesting and they are gaining power. Chatbots gives companies the opportunity to interact quickly with members of their audience in a personal way. Companies can customize them and send content directly to users. Maybe, according to Facebook, that's why there are at least 100,000 active bots a month in Facebook Messenger.

Social Media offer endless opportunities for brands to connect with the public, create and distribute better content and build their own community. To take advantage of all that opportunity, people have to understand that changes in Social Media occur frequently, so staying ahead of trends is essential.


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Päivitetty 22.04.2018 - Verkkotoimitus